Do I need to be home when UPS delivers beer?
Yes, a valid 21+ drivers license or ID card and signature will be required by UPS upon delivery.
When should I expect my beer to arrive?
Most orders will be shipped within 24 hours via UPS (Monday-Wednesday). Transit times will vary between 1-3 days depending on location. Check your email for tracking info.
Why are you only shipping Monday-Wednesday?
We want to ensure that your beer arrives as fresh as possible! If we sent your beer out on a Thursday or Friday, it would very likely sit in an unrefrigerated warehouse over the weekend, which isn’t good for the beer, especially in warm weather.
I placed an order for beer somewhere between Thursday-Sunday. When will I get it?
Orders placed on days that we do not ship beer will be shipped on the next beer shipping day (usually Monday).
Is it possible to return my beer or merch?
No. We currently do not offer returns on beer or merchandise, and all sales are final.
My package is damaged, what should I do?
Please take a photo of your package in the condition it arrived and email it along with your order number to [email protected]. We will file a claim with UPS on your behalf.
Why can’t I ship beer to states other than PA & DC?
If you do not live in PA or DC, please be patient! Laws regarding the shipment of beer within the US are still very restrictive. We are working through all of the options and hope to be adding additional states in the future.
Can I combine merchandise and beer delivery?
Yes! Please keep in mind that including merchandise may change the shipping cost depending on size and quantity.
I’ve placed an order but would like to change it, can you accommodate changes?
Once your order is placed, we will not be able to make additions or substitutions, so please double check your order! If you would like to cancel your order, please contact us immediately, as we can only accommodate cancelations within 1 hour of placement. After that, your package may already be in the mail!
Email us: [email protected]
Call us: 412-209-1575
Will you continue to offer curbside pickup?
Yes. We offer contactless curbside pickup and same day delivery at Cinderlands Warehouse for food and beer Tuesday-Sunday from 12-8pm.